Spa Information & Etiquette

Spa arrival

Please arrive 10 minutes prior to your reservation so that we can assist to prepare you for your treatment. This includes consultation with your spa therapist to ensure you receive the best possible care. Please understand that late arrivals may result in a reduction of treatment time.

Pregnancy

We have specifically customised treatments to suit the needs of mums-to-be and nursing mothers. Please allow us to help guide you in selecting the treatments that will be most suitable for you during the special time. If you are pregnant or breast feeding, please advise our Spa Concierge at the time of booking. Treatments that are not suitable during pregnancy are indicated in our menu.

Medical Conditions

When making your booking, please advise us of any health conditions, allergies or injuries that might affect your treatment experience.

Minimum age

A minimum age of 16 years is required for all treatments, unless accompanied by a parent or guardian.

Spa etiquette

Our spa environment is one of relaxation and tranquillity. In light of this, our spa is a mobile phone and smoke free environment.

Booking policy

It is Jindii policy that a 30% deposit is paid for at the time of booking. This can be done through our online booking system and the PayPal gateway or by phoning our Spa Reception, or by providing your gift voucher number.

If after booking an appointment you can no longer attend, you are welcome to nominate someone else to attend in your place at no extra cost. If you are unable to nominate a substitute please see the below policy:

Cancellation policy

Should you cancel your appointment with less than 48 hours notice you will be charged 30% of your treatment booking cost. This charge is non-refundable and non-transferable and includes the forfeiture of any gift voucher. Exceptions will be made with a valid medical certificate.

Gift certificates

Jindii EcoSpa gift vouchers may be purchased for any dollar value. Our gift vouchers can be purchased online or from our Spa Reception.
Gift vouchers are valid for 3 years from date of purchase.