Please arrive 10 minutes prior to your reservation so that we can assist to prepare you for your treatment. This includes consultation with your spa therapist to ensure you receive the best possible care. Please understand that late arrivals may result in a reduction of treatment time.
We have specifically customised treatments to suit the needs of mums-to-be and nursing mothers. Please allow us to help guide you in selecting the treatments that will be most suitable for you during the special time. If you are pregnant or breast feeding, please advise our Spa Concierge at the time of booking.
When making your booking, please advise us of any health conditions, allergies or injuries that might affect your treatment experience.
A minimum age of 16 years is required for all treatments, unless accompanied by a parent or guardian.
Our spa environment is one of relaxation and tranquillity. In light of this, our spa is a mobile phone and smoke free environment.
A 100% charge will apply for any treatments cancelled with less than 24 hours’ notice (unless a medical certificate is provided). The same applies for no show and gift certificate bookings.
Gift certificates are available for all treatments, products and packages. Vouchers can be purchased online or from our Spa Reception.
Gift vouchers are valid for 6 months from date of purchase.